Shipping policy

We ship retail products from our salon in Gilbert, Arizona. Everything below applies to online orders placed at studioeighteenhair.com.

Where we ship
We ship within the United States. We do not currently ship internationally.

Order processing
Orders are typically packed and handed to the carrier within 1 to 2 business days. We are closed Sundays, so orders placed Saturday or Sunday are usually processed the following Monday. During holidays or promotions, processing can take longer, and we will let you know if that happens.

Shipping rates and delivery estimates
Shipping is calculated at checkout based on your address and the weight of your order. Delivery estimates shown at checkout are provided by the carrier and are not guaranteed. Once a package leaves our hands, delivery timing is controlled by the carrier.

Tracking
You will receive a shipping confirmation email with tracking as soon as your order is on its way. If you have not received tracking within 3 business days of ordering, contact us and we will look into it.

Items shipped by our partner brands
Some products on our site are fulfilled directly by the brands we carry. If your order includes one of those items, it may ship separately from the rest of your order, arrive on a different day, and have its own tracking number. You are not charged extra for a split shipment.

Local pickup
If local pickup is offered at checkout, you can collect your order at the salon at 78 North Cooper Road, Ste 103, Gilbert, AZ 85233 during open hours. We will email you when your order is ready. Please bring your order confirmation. Orders not picked up within 14 days may be restocked and refunded.

Wrong address
Please double check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment, and reshipping costs may apply.

Lost, delayed, or damaged packages
If your tracking shows delivered but you cannot find your package, check with your household and neighbors first, then contact us. If a package is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date and we will work with the carrier to make it right.

Returns
Our return terms are in our refund policy.

Questions
Email studioeighteenhair@gmail.com or call the salon at (480) 539-1111.